Can a supplier block you on Alibaba?
There are limitations to what they can do. If the supplier refuses to cooperate, they can suspend their account. That's basically how far their power reaches. In some cases, the threat of being banned from Alibaba is enough to make a supplier compensate a customer.
What to do if you get scammed on Alibaba?
A free service offered by Alibaba, Trade Assurance covers you if the products you ordered do not ship on time and if the product you receive does not meet the specifications or quality standards. If this happens, Alibaba will give you a full refund.
How do I get my money back from Alibaba?
After the Buyer submits or modifies a refund request on the Alibaba.com platform, the seller of such product on the Alibaba.com platform ("Seller") must respond to the Buyer's request within five (5) calendar days (i.e. go to “My Alibaba” > “Order Management” > “All refund requests”, and click “Accept” or “Provide an
Related Question How do I report a supplier to Alibaba?
How do I deal with Alibaba suppliers?
How do you make sure you don't get scammed on Alibaba?
Can you get your money back if you get scammed on Alibaba?
Trade Assurance covers you in the event of shipping or quality-related disputes. Once your refund application is approved, Alibaba.com will generally refund you within 7 business days. However, this may differ depending on your payment method: Credit Card: receive the refund within 10 working days.
What is a Gold Supplier on Alibaba?
Gold Supplier is a premium membership for suppliers on Alibaba.com. It provides an extensive number of promotional opportunities to maximize their exposure and return-on-investment. Once approved, Gold Supplier members are authorized to display the icon to demonstrate their authenticity.
Who pays for return shipping on Alibaba?
Article 38 Where the Seller is responsible for shipping the products and ship the products through commercial express, the Seller shall be responsible for the risk and expenses incurred by the return of products due to damage.
How do I contact Alibaba com?
Can I report a company on Alibaba?
Please submit your complaint to Online Complaint Center at https://service.alibaba.com/complaint/center/index.htm with valid proof. Alibaba Security Team will check it and follow up. All the updates can be found in the Complaint Center.
What does escalate dispute mean?
to become more important or serious, or to make something do this: a problem/crisis/dispute escalates Mediation can be used to settle disputes at an early stage and stop problems escalating. escalate a problem/matter/complaint If the customer remains dissatisfied with the response, they may then escalate the complaint.
What happens when you escalate a dispute on Alibaba?
The dispute is escalated and under processing:
Normally, the Alibaba.com resolution team will get involved within 3 working days after you select the "escalate dispute" button. 2. The agent will review the case, and may ask for you to upload more evidence.
How do I contact a supplier?
How do you message a supplier?
To [supplier name], My name is [your name] and I am the [your position] of [your business], based in [your country]. I sell [the products you want to stock] online and I'm looking for a new supplier. If you could send more information as well as your product catalog, that would be greatly appreciated.
How do I email suppliers to Alibaba?
Click the “Contact Supplier” button on a product detail page to send an inquiry directly to the supplier. Click the “Chat Now” button to chat with the supplier in real time. Contact the supplier by phone using the number listed in the “Contact Details” section of the supplier's minisite on Alibaba.com.
Can I trust Alibaba Gold Supplier?
No, unfortunately not! You can still get scammed by gold suppliers on Alibaba and that's exactly what I want to talk about today. But before we get started with the meat of today's post – I do want to quickly point something out: the absolute vast majority of gold suppliers on Alibaba are 100% legitimate companies.
How do I verify a Chinese supplier?
How much does it cost to be a Gold Supplier on Alibaba?
|US $1,899||US $3,499|
|1 year Gold Supplier Basic Membership [ US $1,399 ]||1 year Gold Supplier Standard Membership [ US $2,999 ]|
|Extra Inquiries Package [ US $500 ]||Extra Inquiries Package [ US $500 ]|
|The upgrade process takes 3 to 15 days.|
How much does Alibaba charge to sell?
It operates as an online marketplace and facilitates transactions between buyers and sellers. Sellers set up their shops on the site, and consumers buy goods from them. Alibaba charges a commission of 2% to 5% for each transaction.
How do I contact Jack Ma?
Where is the Alibaba Headquarters?
Why is my Alibaba account banned?
If Alibaba.com notices that your account was hacked during routine checks, we will take the below actions: If we have confirmed that the account's registered email has not been hacked, we will temporarily block the account. To resume normal usage, the user will need to complete an identity verification online.
What happens if a seller does not respond to a dispute?
If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome of the claim.
What happens if seller doesn't respond to dispute AliExpress?
- If the seller agrees with your request of Refund Only or if he/she doesn't reply within 5 days, dispute will be closed automatically, and you will get your refund in 3-20 working days (When will I receive my refund?).
What does D escalate mean?
Definition of de-escalate
transitive verb. : limit sense 2b de-escalate production tried to de-escalate the tension. intransitive verb. : to decrease in extent, volume, or scope violence began to de-escalate.
How do I complain to AliExpress?
There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page. Then click “Send report” and fill in the form. Describe your complaint in detail and attach the evidence (screenshots or photos).
What does escalate mean in Alibaba?
The “Escalate” Button on AliExpress
After opening the dispute, wait for the seller's reaction (they have 5 days to respond). This time is reserved for the parties to negotiate without the AliExpress administration stepping-in.
How do I contact a drop shipping supplier?
What should I ask a supplier?
Here are 10 key questions you should consider asking suppliers before doing business with them:
How do you handle directly with the manufacturer?