What is customer service for your own understanding?

Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one's power to efficiently and accurately serve each customer.

What are the duties of a customer service?

10 responsibilities and duties of customer service employees

Answering questions about a company's products or services.

Processing orders and transactions.

Resolving issues and troubleshooting technical problems.

Delivering information about a company's offerings.

Providing proactive customer outreach.

What does great customer service look like to you?

What is great customer service? Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.

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