What Is It Like Being A Hotel Receptionist?

Is being a hotel receptionist a good job?

The job prospects for hotel receptionists are generally very good, as more and more hotels are being built around the world. However this job is susceptible to economic conditions, as during times of recession people travel less.

What is it like being a receptionist at a hotel?

Allocate rooms and give the keys to guests. Tell guests about hotel facilities and services. Take, and pass on, messages to guests. Deal with special requests from guests, like booking theatre tickets or storing valuable items.

Are hotel front desks stressful?

Certainly, working at the front desk can be a stressful job as we are dealing with guests who are arriving after a long day of travel disruptions and frustrations and therefore prone to over-reaction to even the smallest challenges.

Related Question What is it like being a hotel receptionist?

Is working in a hotel hard?

For the most part it's a fast-paced work environment and can be stressful but rewarding in the same time. Apart from specific job titles, big hotel groups have typical business departments (i.e. accounting, HR, marketing, finance etc.). It really depends if you're working in the back end or front end.

What is the salary of a hotel receptionist?

Salary range for the majority of workers in Hotel receptionists - from ₹8,297 to ₹22,336 per month - 2021. A Hotel receptionists typically earns between ₹8,297 and ₹14,477 net per month at the start of the job. After 5 years of service, this is between ₹10,354 and ₹21,635 per month for a working week of 48 hours.

What are the skills of a receptionist?

Here are examples of the soft and hard skills receptionists typically have:

  • Written and verbal communication skills.
  • Customer service.
  • Multitasking and prioritizing.
  • Dependability.
  • Familiarity with Microsoft Office.
  • Problem-solving.
  • Ability to work under pressure.
  • Attention to detail.
  • What skills are needed to be a hotel receptionist?

    To become a Hotel Receptionist, you'll need to have:

  • clear speech.
  • a polite manner.
  • a high standard of personal presentation.
  • excellent verbal and written communication skills.
  • a good telephone manner.
  • customer service skills, patience and tact.
  • the ability to be calm and well organised, even when working under pressure.
  • What are the challenges of a receptionist?

    Receptionists are responsible, at least in the immediate, for fielding and responding to complaints about issues ranging from long hold times to the quality of care they've received.

    Is it fun working in a hotel?

    1. You're making people happy: This is one of the best parts of working in a hotel. You're not staring at spreadsheets all day or sitting at the same desk with the same people doing the same tasks every day. You're working with people who have great interpersonal skills and who are outgoing and fun.

    What makes a great hotel receptionist?

    Hotel receptionists aren't mind readers, but they should have enough experience and foresight to deal with the array of guest requests that'll head their way each day. The ability to anticipate a guest request or need stems not only from experience but also careful research and knowledge of the hotel's audience.

    How can I be a good receptionist?

  • Smile Often.
  • Avoid Eating & Chewing Gum.
  • Refrain From Using Mobile Devices.
  • Keep a Message Pad Handy.
  • Take a Breath.
  • Use the Caller's Name.
  • Be Polite & Use Pleasantries.
  • Avoid Saying “I don't know”
  • Why should we hire you as receptionist?

    Receptionist Answer

    Based on what you have said, and from my own research, your company is looking for someone with managerial experience and excellent interpersonal skills. My experience aligns well with that and ensures I am the ideal fit.

    Do hotel receptionists stand all day?

    Hotels generally operate 24/7 irrespective of size; big, medium or small, compelling front desk agents to run a shift system. Standing throughout an 8-hour shift is not peculiar to front desk agents!

    What is the hardest job in a hotel?

    In large hotels, your room was assigned by someone else before you ever arrived. Housekeepers can't always control when your room gets cleaned, because they are kept to very strict schedules — the housekeeping department is often short-staffed and one of the hardest working departments in the hotel.

    Why do people quit hotel jobs?

    Poor scheduling does more than just frustrate employees; it makes them quit. When employees have bosses that send out schedules less than two weeks in advance, or three weeks before a holiday, they're not given enough time to plan their lives outside of work, which sends them the message that they're not cared about.

    What are the disadvantages of working in a hotel?

    Disadvantages of Working in the Hospitality Industry – The Cons

  • The Work Pattern (Long Hours and Weekend Work)
  • Bureaucratic Hierarchy.
  • The Star Divide between 5 Star Hotels and 1/2/3 Star Hotels.
  • Unruly Expectations and Complaints of the Customers.
  • The Seasonality of the Hotel Industry.
  • How much does a 5 star hotel receptionist earn?

    Average 5 star hotels Front Desk Agent monthly pay in India is approximately ₹ 16,141, which is 14% above the national average.

    Do receptionists make good money?

    How Much Does a Receptionist Make? Receptionists made a median salary of $30,050 in 2019. The best-paid 25 percent made $36,680 that year, while the lowest-paid 25 percent made $25,050.

    What are your weaknesses examples for receptionist?

    Examples of weaknesses (if they aren't related to the job) include patience, organization, public speaking, being overly sensitive, delegating tasks, or specific programs.

    Is being a front desk receptionist hard?

    It is a position of convenience. Any business owner could do their own reception. Hiring someone to do it is literally passing of work they don't want to do. A receptionist is a “low class” position.

    What is it like working at a hotel front desk?

    Taking calls from guests staying at the hotel as well as external customers. Scheduling and modifying guest room reservations and other accommodations. Assigning guests to their rooms and distributing hotel room keys.

    What is the most important skill that is required of a receptionist?

    Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills. They spend most of their time dealing with a wide variety of guests and visitors. This means that they have to interact with people who have different personalities and behaviors.

    What is the biggest challenge as a receptionist?

    A good receptionist should be able to think fast, help customers find solutions to problems and leave customers with the feeling that they are in good hands. Some of the biggest challenges that you will face while working as a receptionist are the clients who are impatient or downright rude. These cannot be avoided.

    What problems does the receptionist experience in general in terms of cleanliness?

    Some of the obvious problems with reception areas that we as commercial cleaners regularly see are; Hard floors with dirt & grime build-up. Dirty front windows. Scuff marks on painted walls & doors.

    Why is hospitality bad?

    Hospitality work often involves long hours, frequently with limited breaks or back-to-back shifts. While working long hours is not uncommon in many industries in Australia, it is an unhealthy work pattern if sustained over extended periods and poses high risk for employees.

    How can I be happy at a hotel?

  • As Richard Branson once said, “Clients do not come first. Employees come first.
  • Cultivate a Supportive Environment.
  • Training.
  • Benefits and Perks.
  • Incentivize and Reward Good Performance.
  • What benefits do you get working at a hotel?

    Hotel job benefits

  • Discounted or free meals. Some hotels and hotel chains offer free or discounted meals.
  • Reduced travel prices. A hotel position may also come with travel discounts.
  • Reduced room rates.
  • Location flexibility.
  • Greater networking opportunities.
  • Tips and bonuses.
  • More customer interactions.
  • Employee events.
  • What are the 3 most common shifts on the front desk?

    The day in the front office is usually divided into three shifts. The first shift or morning shift typically is from 7 am to 4 pm. The morning shift arrives to relieve the night shift and take over from them for the day's operations. The second shift or afternoon shift usually is from 3 pm to 12 am.

    Who is the best receptionist at hotel?

    Nikola Farkas from the Hotel Sacher has been named the best receptionist in the world. The twenty-two-year-old is the very first receptionist from Austria to bring home the David Campbell Trophy which recognizes exceptional excellence in the hospitality industry.

    Is front desk a good job?

    There Is A Lot Of Opportunity For Advancement

    Because of the wide variety of work that needs to get done at a hotel, there are a great many positions and responsibility levels. Therefore, those who work at a hotel front desk successfully for an appropriate amount of time are often promoted up the ranks.

    What should I wear to a hotel front desk interview?

    Your overall look should be sharp but not flashy, and elegant but not overly formal. Suit – navy, black or dark grey. Skirt – should be long enough so you can sit down comfortably, just at or past the knees is appropriate, stay clear of miniskirts (it's not advised to wear a dress for an interview).

    What is 24 hours check in?

    Many boast 24-hour check-in, but it only means there is a live body at the front desk when the guest shows up at 2 a.m. —you still check out before noon like everybody else.

    What is 24hr reception?

    24 hour reception means that there is always someone on duty at the reception desk and that you can check in at any time.

    Do hotels pay well?

    Hotel jobs tend to be lower paying than average. The median annual wage for an employee in the traveler accommodation industry was just $28,320, below the overall median wage of $41,950, in 2020 (the most recent data).

    Is a hotel a good job?

    Working at a hotel can be a good career choice. There is room for growth and opportunity in the industry. With experience, entry-level jobs can lead to managerial positions. There are hotels throughout the country and world, and your skills can easily translate from one city to the next.

    Is it hard to be a housekeeper at a hotel?

    The housekeeper's job must be most thankless job at any hotel. Housekeepers perform the most physically demanding work, cleaning an average of 10 to 14 rooms a day, yet are often invisible to the typical guest.

    Why is hospitality turnover high?

    The fact that employee turnover in the hospitality industry is, on average, higher than in other sectors can partly be explained by the fact that restaurants employ many young workers (Driessen, 2019). More worrying however, is that a large proportion of restaurant employees are currently dissatisfied.

    How can I leave the hotel industry?

  • Think about your passion.
  • Talk to a friend/family.
  • Test out your idea:
  • Go for a Side Hustle.
  • Build a Network.
  • Reach out to the field for job hunting.
  • Identify the Transferable Skills.
  • Don't forget to match your CV.
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